Common Questions from Global Buyers

Products & Compatibility

Q: What machines are your parts suitable for?

A: Mainly for excavators and backhoe loaders, covering mainstream brands and models.

Q: Do you offer OEM replacement parts?

A: Yes, we provide replacement parts based on OEM numbers, samples or machine models.

Q: What cylinder parts do you supply?

A: We supply complete cylinders, piston rods, tubes, glands, pistons, pins, bushings and seal kits.

Q: Can your parts replace original OEM ones?

A: Yes, our products are designed to match OEM specifications for direct replacement.

Customization & Production

Q: Do you support custom manufacturing?

A: Yes, we produce based on drawings, samples, or technical requirements.

Q: What info do you need for customization?

A: Drawings, dimensions, or OEM numbers are preferred. Photos and samples are also helpful.

Q: What materials are available?

A: Common materials include carbon steel, alloy steel, and surface‑treated components.

Q: What is your production lead time?

A: Standard lead time is 7‑15 days depending on product type and quantity.

Order & Service

Q: What is your minimum order quantity?

A: MOQ depends on the product. Small trial orders are acceptable for some items.

Q: Do you ship internationally?

A: Yes, we ship worldwide via sea freight, air freight, or express.

Q: What payment methods do you accept?

A: We accept bank wire transfer (T/T) for bulk orders, PayPal for sample and small‑batch orders.

Q: What documents can you provide?

A: We can provide commercial invoice, packing list, and certificate of origin if needed.

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